Freebowler FS2 PRO PLUS.

Recent Update After Consultation with the Engineering Team

After reviewing the matter with our engineering team, we would like to clarify that the motor cooling fan is not covered under the standard manufacturing warranty, as it is considered an added accessory and not a core functional component of the machine.

The following components are covered under the manufacturing warranty:

1. Machine frame – for any physical damage during transportation or structural breakage during regular use

2. Power supply unit

3. Motor

4. Bearings

5. Foot switch

Note: The power cable and cooling fan are not covered under warranty or guarantee, as these are standard off-the-shelf market components without supplier warranty.

The machine continues to function normally even without the fan, which serves only as an added cooling aid. Customers can still maintain optimal motor cooling by following these recommended guidelines:

1. Allow a 30-minute break after every 100–120 balls of continuous operation, and/or

2. Use a wet or moist cloth around the motor to assist in cooling.

Since these components do not carry a supplier warranty, they cannot be repaired or serviced, but may be replaced if necessary.

For this specific customer case, we will send a replacement unit as a special goodwill gesture. The fan is an economical market-available part (approx. ₹400). Customers can also take the existing fan to any local electrical market and source an identical replacement directly to save time and shipping costs.

SHIPPING, RETURNS & COD POLICY

Warranty Applicability & Jurisdiction:
Policies in this section are not applicable to purchases made through unauthorized dealers and for international purchases not made directly from the manufacturer.

Purchases made within India through our authorized dealer partners (and not directly from Freebowler) and subsequently carried by the customer on flights or through any third-party logistics or personal transit arrangements fall outside the direct control and responsibility of the manufacturer. Any damage, loss, or functional issue arising during such independent transportation shall not be covered under the standard warranty, guarantee, or service support.

In such cases, the warranty, guarantee, and service obligations shall remain valid only within India and cannot be claimed, enforced, or serviced outside India under any circumstances.


Processing & Shipping:
All orders are processed within 48 hours (excluding weekends and public holidays). Once processed, you will receive a tracking link via SMS or email. The tracking details will be activated after the shipment has been booked and scanned by our courier partner.
* Domestic deliveries: Typically completed within 5–10 business days.
* International deliveries: Usually completed within 10–14 business days, subject to customs clearance and courier handling.

Please ensure that your shipping address is complete and accurate. Freebowler is not liable for delays, lost, or misplaced packages once an order has been handed over to the courier.


Return & Refund Policy:
We do not offer returns or refunds. We provide a 1-Year Manufacturing Warranty and Lifetime Guarantee and Lifetime Service, which include guaranteed servicing and full restoration of the functionality of the bowling machine system at a nominal servicing cost after the 1-year warranty period.


Cash on Delivery (COD) Policy:
1. Advance Payment: A partial advance payment is required to confirm COD orders. Customers are required to first pay Rs. 2000 or 10% of the product value on the QR code/bank account details/payment link shared to confirm the order on COD.
2. Non-Refundable Advance: The advance payment is non-refundable if the order is canceled after processing or if the customer refuses to accept the delivery.
3. Payment & Delivery: The remaining balance must be paid in cash or UPI mode(Google Pay,Phone Pe, etc) only upon delivery. Ensure accurate delivery details to avoid issues.
4. Exceptions: If a wrong or defective product is received, contact customer support within 48 hours from the time of delivery.
5. Policy Agreement: By choosing COD, customers agree to Freebowler terms and conditions.