Return & Refund Policy

Thank you for considering purchasing our products through our website. Our commitment is to:

  • Provide a seamless experience, just as good as buying from an offline store.
  • Ensure 100% genuine products.

Below, you’ll find our Shipping, Returns & Exchange, Cancellation, and Replacement policies. These policies are subject to periodic improvements, revisions, and upgrades, and we encourage you to check them regularly. While we will make every effort to accommodate your needs, the policies in effect at the time of your feedback will apply.

SHIPPING POLICY:

  1. We use third-party shippers and are, therefore, governed by the terms and conditions of these logistic partners.
  2. While maintaining high quality standards, we focus on partnering with reliable providers who have the widest reach across India.
  3. For express deliveries, additional premium delivery charges will apply.
  4. We aim to ship out orders on the same day if received before 11 AM on any working day; otherwise, orders will be dispatched within 1–2 working days.
  5. Shipment details will be shared immediately upon dispatch for tracking purposes.
  6. A non-refundable shipping charge of ₹99 will apply to orders below ₹499.


ORDER PLACEMENT AND PAYMENT POLICY:

  1. Advance Payment:
    Customers are required to make an advance payment of 10% of the total order amount when placing their order. This advance payment confirms the order and allows us to begin processing it.
  2. Balance Payment:
    The remaining 90% of the order amount is due at the time of delivery. Customers can pay the balance via the available payment methods at the time of receiving their order.
  3. Order Refusal:
    In case the customer refuses to accept the order at the time of delivery, the 10% advance payment will be non-refundable. This covers the processing and handling costs incurred by us.
  4. Exceptions:
    The only exceptions to the non-refundable advance payment would be in cases where the order is incorrect, damaged, or significantly delayed beyond the agreed delivery timeline due to circumstances within our control.

CASH ON DELIVERY (COD) POLICY:

  1. Convenience Fee:
    A non-refundable convenience fee of ₹49 will be applicable on all Cash on Delivery (COD) orders. This fee is charged to cover the additional handling and processing required for COD transactions.
  2. Fee Applicability:
    The convenience fee will be added to the total order value during checkout when the COD option is selected. Customers will be required to pay this fee in addition to the product price at the time of delivery.
  3. Exemptions:
    No exemptions or waivers will be provided for the convenience fee under any circumstances.

We do not accept returns through the website.

EXCHANGE POLICY:
Kopojis takes pride in having a large customer base of both new and returning users. This reflects the trust our customers place in Kopojis and our dedication to excellent customer service. However, there may be situations beyond our control where we are unable to meet your expectations, in which case we will do our utmost to address the issue.

  1. Any product that does not meet your satisfaction due to size issues, damage, wrong item, or manufacturing defects may be exchange to us within 5 days of receipt. The product must be in its original, unused condition, with all packaging, labels, and tags intact. We will gladly offer an exchange for the same product or one of similar value. A minor differential amount (not exceeding 5% of the product's value) will be charged or refunded to your Kopojis Wallet.
  2. As a goodwill gesture, no service or restocking fees will be charged. However, if returns become repetitive, these charges may be applied.
  3. In the case of a manufacturing defect, we will arrange for a reverse pickup service. However, if the customer wishes to initiate an exchange for personal reasons, they will be responsible for arranging the reverse pickup or returning the product to us in unused condition, with all tags, barcodes, and original packaging intact and in pristine condition.
  4. In extreme cases where a reverse pickup facility is not available in your area, you may be asked to send the products via a reliable courier service.
  5. The buyer will be responsible for any loss or damage to goods during return shipping.
  6. The company reserves the right to inspect and assess returned items for exchange. If the items do not meet the return criteria, they may be sent back in the same condition.
  7. Certain returns will be subject to evaluation by our Kopojis team, who will determine the appropriate resolution, such as repair, exchange, or refunds. Valid returns will be processed for refunds as follows:
    • Bank Refund: 7 to 15 days.

We strongly recommend obtaining a Return Ticket ID from our team before initiating a return for easier tracking, faster turnaround, and minimal errors.

UNBOXING VIDEO:
Safeguard your ordered goods against transit damages

Do make an unboxing video while accepting deliveries to ensure you have received your goods in good shape, just the way you had imagined! Please provide us this unboxing Video within 24 hours of receiving your order.

CANCELLATION POLICY:

  1. We’re of course not happy when you cancel orders, but we understand that it happens—sometimes orders are placed by mistake, minds change, or perhaps family reasons come into play. We respect that.
  2. In our effort to keep the supply chain moving swiftly for prompt deliveries, your order may have already been dispatched by the time we receive your cancellation request. In such cases, we may need you to bear one-way shipment charges, but don’t worry, we’ll cover the rest!
  3. If you manage to cancel your order before it’s shipped, we’ll gladly process the cancellation with no additional charges.
  4. Please make sure to contact us via phone or WhatsApp from Mon-Sat, 9 AM – 6 PM, for faster cancellations. Emails can sometimes be slower. Also, we are closed on Sundays and National Holidays, so no cancellations will be processed on those days.

*** SHIPPPING & CANCELLATION POLICY FOR FREEBOWLER PRODUCTS

Shipping Delay Notice:
Due to high demand, the dispatch of certain products may take up to 22–25 days from the date of order. We appreciate your patience and understanding during this period.

Order Cancellation:
Please note that cancellations are not permitted once an order has been placed. In exceptional cases where a cancellation is accepted, a payment processing fee of 5–6% of the order value may be deducted from the refund amount.

No Return : We do not accept returns for Freebowler products.

Return Policy for Undelivered Orders :

We make every effort to ensure successful delivery of each order, including staying in regular contact with the customer throughout the delivery process. However, if a customer does not respond despite repeated follow-ups and subsequently refuses the delivery, the return shipping cost will need to be borne by the customer.

This is because the item is bulky, and the return journey is long, increasing the risk of damage during transit. Please note that the forward shipping cost is covered by the seller, but in such cases of refusal or non-responsiveness, only the return courier charge will be applicable to the customer (return charges not more then Rs.2000/-). ***

REPLACEMENT POLICY:

Our goal, both now and in the many years to come, is to provide products that meet the highest quality standards in the industry. However, this can be challenging when each piece is hand maded, with most materials being 100% natural, such as wood, leather, cane, bamboo, cork, and rubber.

This challenge is compounded by the unpredictable nature of cricket. Consider the scenario with a cricket bat:

  1. A ball, handcrafted from 100% natural materials, impacts a bat, also made by hand from natural materials.
  2. The speed, direction, and trajectory of the ball are uncertain.
  3. The batsman's response—recoil speed, direction, and the trajectory of their swing—adds even more unpredictability.
  4. The impact on the bat occurs at no consistent or predictable spot.

All these factors create a complex situation, where gear may not always perform as expected.

*Product will be Replaced or Refunded after QC check by our QC team*

CRICKET BATS:
Most cases the bats do hold up despite all this banging around, but when sometimes they don’t, do consider the possibility that bat or manufacturer may not be at fault. Some bats can last a few seasons, some not even a few days. We do our best to assist in such cases but in no uncertain terms do we claim our bats are 100% guaranteed. Bear in mind the below –

  1. a) Minor/superficial cracks on surface, edge, toe or shoulder is normal considering nature of usage
    b) Bats used against bowling machines that use synthetic hard balls is a big no-no
    c) Another big non-no is using bats in damp conditions. Or storing them similarly
    d) Expensive bats don’t necessarily mean they’ll last longer. Or vice versa
    e) Bats are happier with an extra layer of protection– self-adhesive tape for edges or face, rubber strip on toe.
    f) Break-in a bat nice and easy with a ball hammer or wood hammer Or gently use in the nets for a couple of weeks before going all out in a game
    g) Bat-knocking machines is not a great idea. These knock-in the bat at a consistent (and usually high) pressure than hand-knocking. Shoulder, handle wedge and blade edges need gentle knocking-in which machines don’t care about than can cause micro almost invisible cracks that start expanding over time
    h) Stay away from inexpensive balls. These are comparatively hard that can lead to cracks, splits and breakages in the blade or handle
    i) Bats hate yorker deliveries. Don’t get tempted with those if your bat means more to you than getting out or hitting a few runs
    j) Bats are made to hit leather balls. Stay away from venting your anger out with them by hitting out at things (or people). Nor even banging down stumps to fix in the ground

PROTECTIVE GEAR:
Any sport that has a rock-solid missile hurtling at you at more than a hundred miles per hour will certainly produce “ouch” moments—sometimes much more than that. Cricket is one such game. If you’re worried about injuries, it might be best to stick to playing cricket on screen. For the bravehearts, we do our best to minimize injuries, though we can’t eliminate them entirely.

While we’re committed to ensuring your gear provides you with many months of play, sometimes these handmade items may not withstand the rigors of the game. Please keep the following in mind:

If your protective gear splits at the stitches or rips anywhere over time, a repair will usually restore its functionality.

  1. However, if such damage occurs within the first few days of play and shows no signs of mishandling or inappropriate use, replacements can be considered.
  2. Wear and tear from extensive usage is not covered.
  3. Running around for those runs or diving like a wildcat can cause your gear to get scraped, torn, or split—there's not much the gear can do in such cases.
  4. It's a good idea to wipe down your gear occasionally with a slightly moist white cloth, especially if it’s white. After all, cricket is a gentleman’s game, and our gear should look fresh.
  5. For those who sweat a lot, ensure your sweaty gear is completely dry before putting it back into the kit bag. This not only keeps its surroundings dry but also prevents mold growth if you’re not using it daily.
  6. A big no-no is drying in direct sunlight. Always remember to dry your gear in the shade to maintain its lifespan and keep it supple.

CRICKET SHOES:

  1. We usually take full responsibility for recently-bought shoes showing symptoms of upper tearing, or stitches coming out, or sole coming apart, or the spikes ripping out if not showing signs of inappropriate use.
  2. In all other cases, we’ll be happy to offer a repair
  3. Over usage with normal wear-and-tear, some of the above may start showing at which means it’s time to get a new shoe
  4. And even if shoes look good to go, it’s always a good idea to get a new pair (depending on usage), as heavy impacting of the shoe over tome makes the sole rigid reducing its ability to shock-absorb

CRICKET HELMETS:

Most of our helmets come from sources who’ve been making motorcycle helmets for years. So they’re actually designed for much more challenging impacts.
We’ve never had any issues with helmet quality. Why? Because helmets ARE supposed to crack on impact. They’re actually for single time use.
They crack because that’s their job. All helmets need to crack. To take it upon themselves than pass on the impact to the user. Some cracks show up because they’re big, microscopic ones don’t.
So get yourself a new helmet even after one impact, however minor the impact might be. Whether the crack shows or not.
Trust us – we’re concerned about your safety more than selling more helmets. Read about it. Talk to a pro.
Your grill breaks, fabric tears outside the shell or inside, chin guard or neck adjuster comes apart, buckle snaps – it’s rare, but if at all whenever it happens, give us a shout and we’ll fix it

APPAREL/BAGS:

Any tearing in fabric, stitches opening up, buttons ripping out, color runs shouldn’t happen when your apparel is new. We’ll gladly offer a replacement or refund, including return freight if fault is considered genuine.

All of the above in kitbags as well – additionally including straps, wheels, pullout trolley and zipper. We’ll try to fix it with a repair if possible, otherwise replacement or refund as above. Of course depending if it’s still relatively new and hardly used. Will not apply to inappropriate usage.

CRICKET BALLS:

These are the guys who get banged around the most – ball after ball. For the entire length of the game. Not even a breather. Zero respite to rest and recover, though maybe in between overs provided they’re not getting bounced from one player to another.
We do our best to make them get through this all with their shape (and dignity) intact. But considering the beating they get, they’re bound to wear-out and get out a shape once in a while (like some of us too). However as long as they fall within the Go/No-go standards set by the ICC boys, they’re good to go until the Umpire decides otherwise.
Nevertheless, if you still feel you’ve been wronged and feel the ball should’ve performed differently, let us know and we’ll do our best to resolve.
So go – and just enjoy your cricket!! Leave your gear worries to the experts. We’ve been around for years now and with an ever growing customer base, we figure we must be doing something right !!