We do not accept returns through the website.
EXCHANGE POLICY
* Any product that does not meet your satisfaction due to size issues, damage, wrong item, or manufacturing defects may be exchange to us within 5 days of receipt. The product must be in its original, unused condition, with all packaging, labels, and tags intact. We will gladly offer an exchange for the same product or one of similar value. A minor differential amount (not exceeding 5% of the product's value) will be charged or refunded to your Kopojis Wallet.
* As a goodwill gesture, no service or restocking fees will be charged. However, if returns become repetitive, these charges may be applied.
* In the case of a manufacturing defect, we will arrange for a reverse pickup service. However, if the customer wishes to initiate an exchange for personal reasons, they will be responsible for arranging the reverse pickup or returning the product to us in unused condition, with all tags, barcodes, and original packaging intact and in pristine condition.
* In extreme cases where a reverse pickup facility is not available in your area, you may be asked to send the products via a reliable courier service.
* The buyer will be responsible for any loss or damage to goods during return shipping.
* The company reserves the right to inspect and assess returned items for exchange. If the items do not meet the return criteria, they may be sent back in the same condition.
* Certain returns will be subject to evaluation by our Kopojis team, who will determine the appropriate resolution, such as repair, exchange, or refunds. Valid returns will be processed for refunds as follows:
- Bank Refund: 7 to 15 days.
SHIPPING POLICY
* We use third-party shippers and are, therefore, governed by the terms and conditions of these logistic partners.
* While maintaining high quality standards, we focus on partnering with reliable providers who have the widest reach across India.
* For express deliveries, additional premium delivery charges will apply.
* We aim to ship out orders on the same day if received before 11 AM on any working day; otherwise, orders will be dispatched within 1–2 working days.
* Shipment details will be shared immediately upon dispatch for tracking purposes.
* A non-refundable shipping charge of ₹99 will apply to orders below ₹499.
